Anthony S. Barbera

111 Cullinane Drive                                                                                                                                                             508 361 0196

Marlborough, MA 01752                                                                                                                                   barbera66@yahoo.com

 

Technology professional seeking entry level position in a fast paced environment.  Excellent troubleshooting and problem resolution skills.  Ability to effectively communicate with all levels of staff and management.  Superior customer service provider with the ability to understand customer needs and produce practical, technical solutions.

 

TECHNICAL SKILLS

·        

·         Hubs, Switches, Bridges, Routers and Gateways

·         Browsers, Servers, FTP, E-Mail and DNS

·         Linux and Microsoft Operating Systems

·         Implementing Hot Fixes over a Network

·         C and Raptor Programming

 

 

·         TCP/IP

·         Browsers, Servers, FTP, E-Mail and DNS

·         Hardware / Software Network Troubleshooting

·         Basic understanding of Protocol Theory

·         OSI Model

 

PROFESSIONAL EXPERIENCE

 

Natick Appliance, Natick, MA                                                                                                     February 2013 to January 2014

Installation Technician

·         Provide timely delivery and installation of major appliances

·         Prioritize / coordinate deliveries and troubleshoot equipment

·         Interface with Sales to rotate displays of equipment in showroom

 

Home Depot, Willow Grove, PA                                                                                                     December 2011 to June 2012

Sales Associate, Lawn and Garden

·         Assist and advise customers on lawn maintenance

·         Guide customers through the selection, use and care of yard equipment

 

Bose Corporation, Flatirons, CO                                                                                                                 October 2010 to March 2011

Demonstration Specialist

·         Recommend systems solutions based on Customer needs

·         Troubleshoot equipment issues with Customers

·         Utilized database for management of warranty information

 

Olive Garden, Marlborough, MA and Westminster, CO                                                                      March 2008 to September 2010

Server

·         Awarded several Customer Service Awards

·         Trained new employees

EDUCATION

 

Associate of Information Technology, 75% Complete

ITT Technical Institute

 

VOLUNTEER EXPERIENCE

 

Pop Warner Youth Football, Lexington, MA                                                                                    August 2000 to November 2001

 

Assistant coach in the Minuteman football program

 

Perkins School for the Blind, Watertown, MA                                                                                        June 2003 to September 2003

 

General office work, building furniture for the clients and developed sensory stimulation equipment so the students could enjoy a more complete music experience

 

Americorps                                                                                                                                            February 2005 to June 2005

 

Assisted the citizens of Mississippi in the recovery and reconstruction of their homes post Hurricane Katrina